We have a very quick and simple process for returning unwanted goods purchased from Spares4Appliances.co.uk.
For some goods bought online, you have a legal right to change your mind about the purchase and receive a refund of what you have paid for it, including the delivery costs. This is subject to some conditions, as set out below.
1. If you change your mind about the Goods you must let us know no later than 14 days after you acquire or a third party (other than the delivery carrier) acquires physical possession of the Goods. If the delivery of the Goods is split into several deliveries over different days, the 14 day period runs after you acquire or a third party (other than the delivery carrier) acquires physical possession of the last Good from your order.
2. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you have received Goods:
1. You need to send back the Goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired;
a) you will have to bear the direct cost of returning the Goods; and
b) you are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
We strongly recommend you get proof of postage when returning the Goods to us. If you do this, then you should keep a receipt or other evidence from the delivery service that proves the Goods have been sent and when they were sent. We may withhold the refund until we have received the Goods back from you or until you have provided us with evidence that you have sent the Goods back (whichever is earlier).
Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the Goods while they are in your possession.
In the unlikely event of you needing to return an item, please complete the following form and we’ll get back to you, via email with next steps:
