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Terms & Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

You must be at least 18 years old and a resident of the United Kingdom to place an order on our website.

  1. Scope of this contract
    1. This contract sets out: 
      1. your legal rights and responsibilities; 
      2. our legal rights and responsibilities; and 
      3. certain key information required by law.
    2. In this contract:
      1. we’, ‘us’ or ‘our’ means Spares4appliances Limited (trading as Spares4Appliances). We are a company registered in England and Wales under company number 14702046.  Our registered offices address is at 4 Calder Close, Calder Park, Wakefield, West Yorkshire, England, WF4 3BA and our VAT number is 435614402;
      2. We offer a selection of spare parts for purchase from a catalogue of domestic appliances (‘Goods’) on our website (‘Website’); and 
      3. you’ or ‘your’ means the person using our Website to buy Goods from us.
    3. If you have any questions about this contract or any orders you have placed, please contact us by:
      1. sending an email to; or
      2. filling out and submitting the online contact form available in the ‘contact’ section of our Website. or
    4. Please print out or save a copy of this contract for your records as we will not save a copy for you.
    5. We may make changes to these terms and conditions at any time. However, the terms and conditions which apply to your order will be those in force at the time you submitted your order to us.
  2. Introduction
    1. If you buy Goods on our Website you agree to be legally bound by this contract.
    2. This contract is only available in English. No other languages will apply to this contract.
    3. Any deviation from these terms and conditions, as well as any supplements or amendments by you shall only be binding if they are confirmed in writing by us. 
  3. Ordering Goods from us
    1. Below, we set out how a legally binding contract between you and us is made.
    2. All orders are subject to availability. 
    3. You can place an order for the Goods on the Website. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 
    4. An order placed by you on the Website represents an offer by you to us to purchase Goods in accordance with these terms and conditions. By following the onscreen prompts that make up the order process and pressing the button “Buy”, “Pay” or similar, you agree to these terms and conditions and agree to payment being charged via your selected payment method. Once we receive your order, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
    5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
      1. the Goods are unavailable;
      2. we cannot authorise your payment;
      3. you are not allowed to buy the Goods from us;
      4. we are not allowed to sell the Goods to you;
      5. you have ordered too many Goods; or
      6. there has been a mistake on the pricing or description of the Goods.
    6. We will only accept your order when we email you to confirm that’s the case (Confirmation Email). At this point:
      1. a legally binding contract will be in place between you and us; and
      2. we will dispatch the Goods to you.
    7. You shall receive a notification by e-mail once the Goods have been dispatched.
    8. We may: 
      1. withdraw Goods from our Website, in which case we will notify you promptly and refund you for any sums you have paid in advance for Goods which will not be delivered;
      2. suspend delivery of Goods in order to:
        1. deal with technical problems and/or any unexpected stock shortages; and/or
        2. make changes to the Goods as described in section 3.8.3 below,

        in which case we will notify you and advise you of the new timeframe within which we anticipate we will deliver the Goods, and you may either continue to await delivery of the Goods or contact us to end the contract (in which case we will refund you for any sums you have paid in advance for Goods not yet delivered); and/or

      3. change the Goods:
        1. to reflect changes in relevant laws and regulatory requirements; or
        2. to make minor technical adjustments and improvements to the Goods.
  4. Prices / payment methods
    1. We accept payment for the Goods and delivery costs using the payment methods listed on our Website. 
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see section 12) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. Your payment method will be charged when the Goods are ordered by you when you click the “Buy”, “Pay” or similar button at the end of the order process.
    4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via the relevant card issuer. 
    5. If we cannot supply you with the Goods that you have ordered but you have already paid for them, we will refund you as soon as possible. 
    6. Nothing in this section 4 affects your legal rights to cancel the contract during the cancellation period as set out in sections 9 and 10.
    7. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate. The price of the Goods is exclusive of delivery charges and delivery will be charged per order depending on whether you have opted for standard or express delivery. During the online checkout process, you will be given available delivery options to choose from. 
  5. Delivery of Goods
    1. Please note that we will only deliver Goods to addresses in the United Kingdom.
    2. Delivery will take place at the address specified by you when you placed your order with us.
    3. Any dates quoted for delivery of the Goods are approximate only, but we will deliver the Goods within a reasonable period of time. We will not be liable for any delay in delivery of the Goods that is caused by your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the Goods.
    4. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
    5. You are responsible for the Goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the Goods passes to you when you take, or a third party notified by you takes, possession of the Goods. At that point, you are responsible for the Goods and we are not liable to you if the Goods are stolen or damaged after they have been delivered to you.
    6. We can end the contract with you and, where it is allowed by applicable laws, claim reasonable compensation if you do not, within a reasonable time: 
      1. permit us to deliver the Goods to you; or
      2. provide us with the information we reasonably require to deliver the Goods to you.
    7. If you have not taken or accepted actual delivery of the Goods after we has made 2 attempts to deliver the Goods, then we may, at our option, retain or collect the Goods (as appropriate), contact you to make alternative arrangements for redelivery of the Goods or treat the contract as cancelled and refund the purchase price paid. 
  6. Retention of title
    1. Ownership of the Goods shall remain with us until payment has been made in full and in cleared funds by you.
    2. We are entitled to end the contract with you, demand the return of the Goods and, where it is allowed by applicable laws, claim any reasonable compensation if you do not make any payment when such payment is due and still do not make payment within 7 days of us reminding you that payment is due.
  7. Nature of the Goods
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’) as set out below. They are a summary of some of your key rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 0808 223 1133.
      Summary of your key legal rights

      The Consumer Rights Act 2015 says the Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Goods, your legal rights entitle you to the following:

      • Up to 30 days: if the Goods are faulty, then you can get a refund.
      • Up to 6 months: if the Goods cannot be repaired or replaced, then you’re entitled to a full refund, in most cases.
      • Up to 6 years: if the Goods do not last a reasonable length of time, you may be entitled to some money back.

      The information in this summary box summarises some of your key rights. It is not intended to replace the contract, which you should read carefully.

    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.
    3. The suitability of any particular Goods may be dependent on the make and model of a particular appliance. Therefore, it is your responsibility to ensure that when supplying the details of the appliance (e.g., a model number or make) for the Goods that those details are correct. We will have no responsibility or liability as a result any such error by you.
    4. Any drawings, or images of the Goods contained on our Website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. The colour and packaging of the Goods may differ slightly to how they are shown on our Website.
    5. If your Goods are faulty, please contact us using the contact details at the top of this page.
    6. To the fullest extent allowed by applicable law, we shall not be liable for any defective or faulty Goods or Goods which otherwise do not comply with their description if:
      1. you make any further use of the Goods after giving notice in accordance with section 7.1.
      2. the Goods become defective or faulty because you failed to follow our or the manufacturer’s instructions as to the storage, commissioning, installation, use and maintenance of the Goods;
      3. anyone other than us alters or repairs the Goods;
      4. the Goods become defective or faulty because of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
      5. the Goods differ from their description because of changes made to ensure they comply with applicable statutory or regulatory requirements.
  8. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      1. losses that were not foreseeable to you and us when the contract was formed. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do);
      2. losses that were not caused by any breach on our part;
      3. business losses (in that the loss relates to you: (a) using the Goods for the purposes of your trade, business, craft or profession; or (b) otherwise commercially exploiting the Goods); or
      4. losses to non-consumers. 
  9. Your right to cancel
    1. For some Goods bought online, you have a legal right to change your mind about the purchase and receive a refund of what you have paid for it, including the delivery costs. This is subject to some conditions, as set out below.
    2. If you change your mind about the Goods you must let us know no later than 14 days after you acquire or a third party (other than the delivery carrier) acquires physical possesion of the Goods. If the delivery of the Goods is split into several deliveries over different days, the 14 day period runs after you acquire or a third party (other than the delivery carrier) acquires physical possesion of the last Good from your order.
    3. To exercise the right to cancel, you must let us know of your decision to cancel this contract by clear statement. You can request a return by using our returns form (link here). You may also use the model cancellation form available below, but it is not obligatory. 

      Model cancellation form

      Model cancellation form

      To Spares4Appliances Limited – 4 Calder Close, Calder Park, Wakefield, West Yorkshire, England, WF4 3BA – help@spares4appliances:

      I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the sale of the following goods [*]

      Ordered on [*]/received on [*]:

      Name of consumer(s):

      Address of consumer(s):

      Signature of consumer(s) (only if this form is notified on paper):


      [*] Delete as appropriate.

    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    5. If you have received Goods:
      1. you need to send back the Goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired; 
      2. you will have to bear the direct cost of returning the Goods; and
      3. you are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.  
    6. We strongly recommend you get proof of postage when returning the Goods to us. If you do this, then you should keep a receipt or other evidence from the delivery service that proves the Goods have been sent and when they were sent. We may withhold the refund until we have received the Goods back from you or until you have provided us with evidence that you have sent the Goods back (whichever is earlier).
    7. Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the Goods while they are in your possession.
  10. Effects of cancellation
    1. If you exercise your rights to cancel the contract under section 9, we will reimburse to you all payments received from you, including the costs of delivering the Goods to you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any Goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
      3. if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    4. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
    5. Your refund will be subject to the following deductions:
      1. if you chose a delivery option that is more expensive than the cost of standard delivery, we will only refund the cost of standard delivery; and
      2. if you handled the Goods in a way beyond what might reasonably be permitted in a shop and this resulted in a loss in value of the goods, we may make a deduction from the refund for such loss in value. For example, we may reduce a refund if the condition of the Goods is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Goods, no refund may be due. We may advise on whether we are likely to reduce a refund.
    6. You cannot cancel an order for:
      1. Goods sealed for health protection or hygiene purposes, once these have been unsealed after you have received them;
      2. Goods that are made to your specifications or are clearly personalised;
      3. Goods which become mixed inseparably with other items after your delivery; and 
      4. any other Goods to which the legal right to change your mind about the purchase does not apply. 
    7. If the right to cancel does not apply because of one of the circumstances listed in section 10.6 or you have lost the right to cancel, you will not be entitled to a refund unless the Goods are faulty. See section 7 above. 
  11. Complaints
    1. If you are unhappy with us or the Goods we have provided to you, please contact us using the contact information set out at the start of these terms and conditions. 
  12. Your privacy and personal information
    1. Our Privacy Policy is available here.
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  13. Governing law
    1. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    2. Both you and we agree that the courts of England and Wales will have non-exclusive jurisdiction. This means you can bring claims against us in the courts of England and Wales. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can bring claims against you in the courts of the country you live in.
  14. Other important terms
    1. We can transfer some or all of our rights under this contract to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result. 
    2. You can only transfer your rights under this contract to someone else if we agree to this in writing beforeahnd. 
    3. No one other than us or you have any right to enforce any of the terms and conditions of this contract. It is between us and you. Neither of us will need to ask anybody else to sign-off on ending or changing it.
    4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of this contract is unlawful, the rest will continue to apply.
    5. Even if we delay enforcing any of this contract, we can still enforce it later. We might not immediately take action against you for not doing something (like paying for the Goods) or for doing something you are not allowed to, but that doesn’t mean we cannot do it later.
    6. If we are delayed in supplying the Goods by an event outside our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. 

Last updated: April 2023